Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Discover the Essence of East Africa
Explore unique experiences with TILO, your trusted tour operator.
Discover Unforgettable Adventures in East Africa with TILO
Join us for an extraordinary journey through Ethiopia and beyond, where our expert guides ensure a memorable experience tailored just for you.
✓ Experience the rich culture and breathtaking landscapes of East Africa with our knowledgeable team.
✓ Enjoy personalized itineraries that cater to your unique travel preferences and interests.
About Us
TILO is dedicated to providing exceptional travel experiences in East Africa, focusing on Ethiopia’s rich culture and landscapes. Our team is committed to ensuring every journey is memorable and tailored to your needs.
Our Mission
To connect travelers with the authentic beauty and heritage of East Africa, offering personalized tours that reflect our deep understanding of the region and its people.
Our Vision
To be the leading tour operator in East Africa, recognized for our commitment to quality, sustainability, and customer satisfaction, while promoting the unique experiences that Ethiopia has to offer.
Why Choose Us?
With multilingual guides and extensive local knowledge, we ensure a seamless travel experience. Our dedication to safety and customer service sets us apart in the industry.
Our Services
We offer a range of services including customized tours, cultural experiences, and adventure travel, all designed to showcase the best of East Africa and cater to diverse traveler preferences.
Get in Touch
Contact us today to start planning your unforgettable journey in East Africa. Our team is here to assist you with any inquiries and help you create the perfect itinerary.